FAQs

It is quite easy to order from Urban Medex. Only browse our site to find what you are looking for, count what you like to your shopping cart, and proceed to checkout. You will finally be requested for shipping information and method of payment. After we've completed processing your order you will receive an email detailing your order plus any other applicable shipping information.

We fully understand how important your security & privacy are. The best encryption methods protect all your personal information when going through the order process. Significantly, we do not sell, lease, or trade your information with any third party. Please refer to our Privacy Policy to know more.

If you have any questions and need further support in other cases, feel free to contact our customer service team by phone, e-mail, or just fill in the contact form available on the Contact Us page.

The expected period for your products to ship depends on your address and the products in your order. Most orders are processed in 24-48 hours and dispatched using the best carriers available. It's always nice to have a tracking number sourced through email to keep an eye on your order while on its way. For more additional details, please check our exact shipping policy.

Yes, Urban Medex ships to many countries globally. Certain exceptions are possible concerning some strict local laws and regulations. If you decide to place a global order, then please contact your local business office in advance to confirm if you are permitted to import the products you want to order.

You will be emailed a quest number when your order crafts. With this, you can follow your package via the courier website. Our customer service staff is here to help if there are any type of issues or queries about your shipment.

We offer various shipping methods to fit your needs, from standard to expedited to express shipping. These are shown during checkout and depend on the available shipping options to your location, coupled with ordered products.

We want to ensure that you're fully satisfied with whatever you purchase from Urban Medex. Should you receive a damaged or incorrect product, do raise the concern within 7 days from the delivery date so the process of return or exchange is initiated. Note: Prescription medicines will not be returned for reasons related to the safety and health of the customer. T&C applies to information in our exchange policy.

Always let us know in advance if you want to withdraw or modify any order. We process orders very fast, so in most cases, behind we process an order, it cannot be canceled, refunded, or changed. However, we make all efforts to help our customers regarding such issues.

We do give out freebies and show discounts from time to time on select products only. Kindly visit our upgrades page for updates, or sign up for our newsletter to learn more about the latest offers and discounts that can be extended to you.

Urban Medex sources all its products from renowned and reputed manufacturers. Each product undergoes a strict quality check for safety and effectiveness. Our high standards are maintained only with genuine medications.

Upon receiving orders, Urban Medex confirms them through all modes of payment: major credit and debit cards, bank transfers, or other trusted payment gateways. Our payment processes are secured with encryption to assure privileged access to your financial information alone. If you have any kind of inquiries regarding the modes of payments, do contact our customer service support.

After completing a purchase, you will automatically be sent an email to your noted email ID mentioning all the points of the purchase. If you fail to receive this email or have problems while making payment, then please contact our customer service team.

Handling fee Some products/locations and/or some modes of payment may attract a handling fee. Handling fees, if applicable, would be visible at checkout before making payment.

Billing data cannot be changed once an order has been set. Please contact customer service ASAP in case of a mistake and for help in updating information.

Always read the product report to know that it's the right one for you, and consult your health professional in case of problems. Your health provider will be best positioned to advise you on suitable options if you have special health concerns or conditions.

Every medication can probably cause side effects. This is usually envisaged in the product description or on the package labeling. For exact information on side effects, guide to the package insert, or contact your healthcare provider for additional details.

If you become sensitive or have any response to any of the products, stop instantly and notify your physician. You can reach our customer service team for further consultation or assistance and to report this incident.

You will always find more product information on our website under Product Details, including usage and safety guidelines. But to make things a bit more personalized in terms of queries, do feel free to reach out to our customer service team.